Shipping & Exchange

 

We strive to ship your order within 3 days of the order being placed. We offer exchanges only after conducting a thorough quality check. We do not offer exchanges on handwoven hijabs due to the delicacy of the product. At Barakah Divine, every hijab is thoughtfully handcrafted. Our exchange policy helps us remain sustainable, respectful to artisans, and fair to all customers.

We have a return policy on other items .For any issues or enquiries, contact us.

EXCHANGE POLICY

Barakah Divine has the authority to decline an exchange if the item does not conform to its exchange policy. We offer a one-time exchange on eligible products, subject to the conditions- (a) One exchange per item. (b) Exchange can be requested within 7 days of delivery. We do not offer free multiple exchanges to ensure fairness and sustainability. For the second exchange or any subsequent exchanges, all delivery charges will be borne by the customer.

We assure the quality of our products and guarantee that they are free from manufacturing defects. If you receive a damaged or defective item, or if your item exhibits flaws in workmanship or materials, please reach out to our Customer Care team promptly. You are entitled to an exchange for all shipments that arrive in a damaged condition, provided that you notify us within 24 hours of receiving the package along with the opening video. To initiate the exchange of the damaged item, please follow the provided exchange Instructions. We will always accept the item for assessment. If it is confirmed as faulty, we will exchange the product for you.

Exchange Instructions

It is important to ensure that your package is securely packed in its original packaging, that any previous shipping labels are not removed or covered, and that the package is properly sealed and ready for pickup. Once the parcel is picked up, a further 5-7 days are required for the  product(s) to reach us. Pick-up will be attempted once. If the courier company is unable to pick up the shipment, pick up will be cancelled. Once we receive the said item, we will initiate a validation process. Upon approval of the said item, we will notify you via whatsapp, and your exchange will be shipped within 3 working days. If your exchange is not approved, a member of our Customer Care team will get in touch with you.

Return Policy

We offer return on items other than handwoven hijabs. A convenience fee of 200 rupees will be deducted from the total amount to be returned. Amount will be returned within 5 working days after through check up. More information mentioned in the Exchange Instructions.

A cancellation charge of 150 rupees will be deducted if the order is shipped.